Returns and Exchanges

RETURNS AND EXCHANGES 

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start, you can contact us at contact@staystudios.com.au

*In the email please include the following. 

• Your order number #
  
• The reason for your return/exchange request

If your request is accepted, we will send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Once we have received the parcel, a refund or exchange will be processed. Items sent back to us without first requesting a return will not be accepted. 

 

*INTERNATIONAL REFUNDS

Unfortunately, we are unable to provide pre-paid return shipping labels for all orders outside of Australia. Once a refund is approved via email, we will provide you with a postal address for your return and the customer is fully responsible for organising and paying for postage. 

Once we have received the return, a refund will be processed. Items sent back to us without first requesting a return will not be accepted. 

DAMAGES AND ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.